Many promise excellent customer support. But, how often does one hear of long waiting times, difficulty in contacting the service support personnel, unfriendliness and even inadequately trained personnel. And this is supposed to be a service for the customer? Never! Your production runs in a 3-shift operation or in a foreign country – America, Asia or the Far East perhaps. Then you are not particularly interested in the current time or the time difference. You would like to have an answer and not have to wait until tomorrow morning or next week for it. No. Right now!
You can reach us at any time and in your working hours, via a telephone number set up specially for you. We guarantee excellent service with short reaction times.
We ensure everything runs smoothly so that our solutions are integrated perfectly into your production and quality assurance process. For this we sub-divide the commissioning into phases, planned together with you.
- Configuration and integration of the hardware and software
- Stand-alone function test of the automatic hardware and software
- Training of the staff
- Real conditions test
- Mutual acceptance of the system
Maintenance intervals are essential to maximise product and system availability and service life. Here too AutoMatic System GmbH offers a maintenance programme oriented around the duty cycle of the system.
Additionally, a remote maintenance program for online monitoring can be activated within the scope of a maintenance contract, depending on the hardware and software available. Thus any peculiarities emerging can be detected and active countermeasures initiated.
Competence and rapid reaction time form the basis for a professional repair service. Every minute counts, particularly in the area of company-critical production and quality assurance processes.
- Online fault analyse, on-site analysis
- Maintenance work, functional test
- Worldwide service